About BIG TENT HIRE
Our business is based on the belief that we supply high quality equipment and service according to our clients needs. As a result, a high percentage of our business is from repeat customers and referrals.
All our Marquees are commercial grade, fire retardent and comply with all relevant safety regulations for outdoor events.
We also have full public liability insurance for your peace of mind.
- You contact us either by email, phone or filling out our online form.
- We provide you with a quote or estimate based on the info you provide.
- We can come out to do a FREE site survey to assess the suitability and discuss options.
- If wishing to book us in, a 20% non-refundable deposit will be needed immediately (£100 minimum).
- Then if wanting to pay by bank transfer or PayPal then you pay in advance of the event date or if wanting to pay on the day in cash.
- We deliver/install usually the afternoon before the event (unless otherwise arranged).
- We also take a £200 security deposit off you on the day (cash) to cover the accidental damage, fire and theft insurance excess.
- The day after the event ends we pick up the equipment usually in the morning and then return the security deposit (minus the cost of any damages or cost of replacing any missing items).
Terms & Conditions of Hire
IN REGARD TO THE FOLLOWING TERMS & CONDITIONS
BIG TENT HIRE shall be referred to as "the Company" and the prospective client wishing to hire equipment or structures shall be referred to as "the hirer".
1. 1. PRICE & PAYMENT
A 20% non refundable deposit (minimum £100) will be required to secure a booking and will be requested at the Companies discretion on an individual event basis.
If the hirer wishes to pay the remaining balance on the date of delivery, it must be in cash.
The remaining balance if it is to be paid by bank transfer or credit / debit card (no surcharges are applied for using this facility) must be made in advance of the delivery date. Payment can be made by BACS but these payments must be showing as cleared before the delivery date or the customer must e-mail evidence that BACS transaction has been initiated. Cheque payments cannot be accepted any later than 10 days before the delivery date and must be showing as cleared funds in the Company account prior to delivery. The Company reserves the right to charge interest on overdue monies at the rate of 8% per annum above the bank base rate and varied from time to time. In addition if the Customer defaults on payment the Company reserves the right to place the matter in the hands of their debt recovery agents, without prior warning in writing, and shall be entitled to a full reimbursement of any fees or disbursements paid to the debt recovery agent to aid recovery of monies outstanding to the Company.
The Company Insurance covers our equipment for all risks excluding theft, wanton damage or vandalism. The Hirer shall be responsible for an excess for the first £200 of any claim, this will be covered by the £200 security the hirer must pay on the date of delivery. The Company insurance includes full public liability cover of 5 million pounds. Security of unattended equipment is the full responsibility of the hirer especially if the site is not the hirers land; we strongly advise that the hirer arranges security for the duration of the hire as loses will not be covered by the Company Insurance. The hirer will be responsible for all equipment hired until collected by Company employees. If there is a delay in collection then the hirer must ensure that all equipment is secured in order to prevent theft/damage. If the Company cannot gain access to equipment hired then this will remain the responsibility of the hirer until such times at it can be collected.
3. UNDERGROUND SERVICES
It is the hirer's responsibility to provide the company with the location of any underground services (gas, water, electricity etc) that could be damaged by marquee fixing spikes. The hirer will be responsible for any costs associated with the repair to unmarked/unidentified services and associated costs relating to their interruption resulting from not being identified to the company.
If extreme weather is forecast during the hire period we have the right to decline the erection and use of the structure. This is for the safety of all concerned.
The maximum speed of wind speeds our marquees can handle safely is 30 mph , so any forecasted winds greater than 25 mph will lead to a cancellation of the hire agreement at our discretion. In reality this rarely happens, at most once a year. If such a situation arises the customer will be fully reimbushed all monies they have paid at the point of cancellation.
Upon successful installation of a marquee it will be the customer's responsibility to ensure that the marquees are kept closed at times when the wind becomes a problem. If the wind management advice is not followed the Hirer will be liable for any damages, claims by third parties or costs as a result of this not being followed. Hirers must be aware of this possibility especially during the winter months.
Any equipment found damaged or missing during the hire period will be repaired or replaced at the hirers expense. No items or objects should be stuck to, fixed to, or suspended from the marquee sides, roofs or framework. If tape is used anywhere on the marquee structure a minimum charge of £50 will be levied for cleaning any residue.
6. MARQUEE STRUCTURE
When the marquee has been erected and all exits or openings agreed, this should not be altered or tampered with in any way as this may render the structure unsafe.
7. FLOORING OR GROUND
It is expected that if flooring is ordered the ground will be suitably flat to accommodate the type of floor used. The company cannot be held responsible for any uneven finish to the floor caused by pitting or bumps on the surface beneath, the hirer should arrange to level surfaces as much as possible prior to marquee erection. If the marquee build is delayed or cancelled due to the site being ill prepared this may result in loss of the booking deposit and the Company cannot be held liable. Grass surfaces must be cut short and all debris including fouling by dogs must be removed prior to the build.
For the safety of all concerned, the hirer may not enter the structure during the time the Marquee is being built. The company cannot be held responsible for any injury or damage sustained by the public in or around the marquee during the hire period. Under no circumstances should the hirer alter or tamper with any electrical appliance or power lead following installation. This includes extension cables. The hirer should not "plug in" any electrical appliance or power lead to existing extension cables without first discussing this with a Company representative as this can lead to mains power being overloaded resulting in tripped fuse boxes.
The company will place all furniture inside the completed marquee. It is the hirer's responsibility to arrange the layout of tables and chairs etc.
The hirer must ensure that tables and chairs are folded and returned to the delivery area and are stacked for collection following use. A minimum charge of £50 will be levied to the hirer for non-compliance in this instance. All furniture will be counted in and out with any shortages charged to the hirer.
10. HIRERS RESPONSIBILITY
The hirer is responsible for signing a completed safety checklist after consultation with a company representative once the marquee has been installed and in signing this checklist agree to abide by any instructions therein. If the hirer is not present to sign the safety checklist two company representatives will do this on their behalf and a copy will be left for the hirer's reference. The hirer shall not use cooking equipment, lighting or electrical appliances or decorate the interior/exterior of the marquee without prior consent from the company. Any damage/soiling resulting in such use that may require repair or cleaning will be charged to the hirer.
The Company will not accept Liability and you may be liable for part/full hire fee:
1.When the marquee build is delayed or cancelled due to the site being inaccessible or ill prepared or in any instance where the site is deemed unsafe by Company representatives.
2.Delay or cancellation due to adverse weather conditions.
3.Delay or cancellation due to the hirer not obtaining appropriate permission from the public or local authority.
4.When water ballasts are used, any delay or cancellation due to no suitable water source being available. Suitable sources include a hydrant or fast flow mains supply. Household or domestic taps are not suitable.
12. FORCE MAJEURE
While every effort will be made by the company to carry out any order accepted, the full performance of it is subject to variation or cancellation by the company consequent upon Acts of God, War, Strikes, Riots, Lockouts or any other disturbances. Fire, Flood, Storm, Gale or Tempest restrictions on the use of Transport, Fuel or Power. Requisitioning Storage of material or transport or labour or any other cause beyond the control of the Company.